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Shipping and Returns

Last updated December 06, 2020

Shipping Policy

After your order is complete, it takes us 1 to 2 business days to process your order and get it ready for shipping. The shipping duration will vary based on your location and can take between 7 to 14 business days as our fulfillment center is located outside the United States.

The expected durations for shipping are:
United States: 7 to 14 business days
Europe: 5 to 10 business days
Australia and New Zealand: 5 to 10 business days

Tracking

Once the order is shipped, please allow 3 to 7 business days for the tracking number to be fully updated on the post office system. Please note that your order is actually on the way and that there is no delay of the package. Once the tracking number status has updated, you can easily track your order anytime.

RETURNS

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging, and mail your return to the following address:


Kegglers
Attn: Returns, 3425 Church Street,  Bronx, NY 10455 , United States

  
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed

EXCEPTIONS  

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.  

Please Note :We do not accept returns for used items. We accept returns for unused and unwashed merchandise with all tags attached. The hygiene seal should also be intact.    

QUESTIONS

If you have any questions concerning our return policy, please contact us at: returns@kegglers.com